Privacy Policy

Last updated 15 September 2026

This policy explains what Ikkay collects about you, why, who can see it, how long it is kept, and how to delete it. It covers the app and this website. Zybergo LLC is responsible for it. Questions go to support@ikkay.app.

1What we collect

Your account: Player Number, display name, avatar and cosmetics, the one line you write about yourself, language, level and progress, and your reliability score. We also record the country your connection comes from, worked out from your IP address when the account is made. It decides which store items are offered and which region you are matched in.
Signing in: An anonymous identifier from our sign-in provider. If you link your account, we also store the email address, the mobile number, or the identifier Google, Apple or Facebook gives us.
Your device: A device identifier (on Android, the Android ID the app is given, and on iPhone, an identifier the app keeps), the platform and app version, and a notification token if you allow notifications. The device identifier is how the app finds your account again after a reinstall on the same phone.
Games: The tables and matches you play, every action in them with the state of the game, the results, and the coins won and lost. We use these records to replay hands and to find cheating.
Coins, gems and purchases: A record of every change to your coins and gems, and the store receipt for each purchase. Your card details go to Apple or Google, never to us.
Friends: Friends, friend requests, invitations, and the players you block or mute.
Voice and chat: Voice travels live through our servers and is not recorded. The most recent moments of a table’s audio and chat are held briefly in memory. Only when a player is reported is a clip saved: the audio and the messages around the report, with who said each. Messages that our filter stops before sending are kept.
Reports and support: Reports you make, reports made about you, what moderators decided, and the messages you send us: problem reports from the app, and from the contact form on our website your name, email address, what the message is about and what you wrote. The address a website message comes from is used for a short time to stop spam, and is not stored.
Connections: Your IP address and the times you connect.
How you use the app: The days you open the app, and how long you speak at each table. We use them to count how many players come back and how much tables talk.
When the app goes wrong: When the app hits an error: what went wrong, where in the app, and the app version and platform, with your account, so we can find it and fix it.
Kept only on your phone: That you agreed to the terms, that you confirmed you are 18 or older, and your language before you have an account. None of this is sent to us.

2How we use it

To run your account, the games and the tables, and to settle coins after each match.
To seat you with players who speak your language, in your region.
To keep games fair, and to find cheating, collusion and fraud.
To moderate: to act on reports, and to apply mutes and bans.
To process purchases, and to deal with refunds and chargebacks.
To send the notifications you allow, such as friend requests and invitations.
To answer support requests, and to fix and improve the app.

We don’t sell your personal data.

4How we protect it

Everything between the app and our servers travels over encrypted connections, voice included.
Only moderators can hear or read saved report evidence, and every time they open it, that is logged.
Payment details never reach us.

5How long we keep it

What	How long
Your account	While you have it. After you ask to delete it: 14 days, then deleted.
A guest account nobody has used for 30 days, with no purchases, friends, links or coins beyond the welcome grant	Deleted after the 30 days
The action-by-action record of games	90 days
Match results	Kept, and no longer connected to you once your account is deleted
Coin and gem records, and purchase records	Kept permanently, because they are financial records. Once your account is deleted they are no longer connected to you.
Connection records	30 days
The days you open the app, and how long you speak at tables	13 months
Error reports from the app	30 days
Saved report evidence	1 year after the report is decided
Messages you send us, from the app or the website	1 year
Mutes and bans	Until the account is deleted

6Your choices

Change your display name and language in the app.
Turn notifications and the microphone on or off in your phone’s settings. Voice is never required to play.
Mute or block any player.
Delete your account in the app, or from the Delete your account page.
Ask for a copy of your data, or for something to be corrected, by writing to support@ikkay.app. What you are entitled to depends on where you live.

7Age

The app is for people aged 18 and over. It asks your age when it first opens and stops anyone younger. If we learn that an account belongs to someone under 18, we delete it.

8Where it is processed

Our game servers are in the United Arab Emirates. Some of the companies listed above, such as Google, may process data in other countries, and Zybergo LLC is a company in the United States. When your data is stored or looked at outside the country you live in, it is protected as this policy describes: it travels over encrypted connections, only the people and companies who need it for the purposes above can reach it, and we use service providers whose terms commit them to protecting personal data. Where the law of the country you live in, such as the UAE’s personal data protection law, asks for more before data leaves it, we follow that law.

9Changes

If we change this policy in a way that matters, we will tell you in the app before the change applies.

10Contact

Ikkay is run by Zybergo LLC, a Wyoming limited liability company. Email support@ikkay.app, or write to us from the contact page.